This is the nominated tenant. You should agree who this will be with the other tenants before starting the repayment process, as we'll ask you to confirm this, when starting the process. You'll need to tell us how you want the deposit to be split between you and the landlord, and provide your bank details. If there are other tenants in your property, you'll also need to provide their bank details and the amount you want to be repaid to each tenant. Once you're happy with your repayment request, we'll ask you to review and submit it.
Your landlord or letting agent will receive an email with a link to log in and review your repayment request. The on-screen guidance will take you through the process of requesting your repayment. The DPS will notify your landlord or us, asking them to log in and respond to the claim, or to fill out a paper form, which the DPS will send to you.
Once both parties have completed the repayment process, the repayment will be released within 10 calendar days. Skip to content Contrast:. Application Forms. If this happens, our free Dispute Resolution Service is there to help you resolve your dispute. Learn more about our Dispute Resolution Service. At the end of your tenancy, you and your Landlord or Letting Agent will need to agree how your deposit will be repaid.
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